The employees of Blown Away Salon pride themselves on providing exceptional service and customer care. We do not issue refunds on salon services or retail products. However, should you have any questions or concerns about your service; we ask that you contact our salon within 7 days of your service so that we can correct any issues. We may require that you come into the salon with a receipt for us to rectify any situation within one week of the initial service. We pride ourselves on your satisfaction and appreciate your business. We will honor exchanges within 14 days of purchase. We are NOT able to accept returns or exchanges on appliances, or brushes. All appliance returns need to be done through the manufacturer.