To ensure the quality and commitment to our chemical services (e.g., hair coloring, perms, relaxers, keratin treatments, etc.), we require a deposit for all appointments. This helps us secure the time and resources needed for your personalized treatment.

1. Deposit Amount:

• A non-refundable deposit of 50% of the total service price is required to secure your appointment.

• The deposit will be applied toward the final cost of the service.

2. Payment of Deposit:

• Deposits must be made at the time of booking via [online payment, phone, in-person] to confirm your appointment.

3. Cancellation Policy:

• If you cancel or reschedule your appointment 24 hours or more in advance, your deposit can be refunded or applied to a future appointment.

• Cancellations or rescheduling within 24 hours will result in the forfeiture of the deposit.

4. No-Show Policy:

• If you fail to attend your appointment without prior notice, the deposit will be forfeited.

5. Late Arrivals:

• Arriving late may result in a shortened treatment time or rescheduling. If the appointment is rescheduled, the deposit will remain non-refundable.

Exceptions:

• In case of emergencies or unavoidable circumstances, please contact us as soon as possible. Exceptions can be discussed at management’s discretion.

The employees of Blown Away Salon pride themselves on providing exceptional service and customer care. We do not issue refunds on salon services or retail products. However, should you have any questions or concerns about your service; we ask that you contact our salon within 7 days of your service so that we can correct any issues. We may require that you come into the salon with a receipt for us to rectify any situation within one week of the initial service. We pride ourselves on your satisfaction and appreciate your business. We will honor exchanges within 14 days of purchase. We are NOT able to accept returns or exchanges on appliances, or brushes. All appliance returns need to be done through the manufacturer.